Delivery
SHIPPING & DELIVERY INFO
All orders are shipped safely with Australia Post from Adelaide, SA.
Tracking numbers are sent via email after the order has been fulfilled. Please provide a safe and secure address. If you're not at home, the courier might leave the parcel at the provided address.
Rates and Details
Australia: Free Shipping (Aus Post)
New Zealand: Free Standard / $15 Express Shipping
USA: $15 Standard / $30 Express Shipping
Canada: $10 Standard / $20 Express Shipping
Rest of the world: $15 Standard / $30 Express Shipping
You can calculate the shipping time from postcode 5064 to your postcode at this link: Calculate postage
To track your order using the Australia Post tracking number emailed to you, click this link: Track your items - Australia Post
Please check all shipping details are correct before completing your order. If you notice an error, contact us immediately to change an address before you have received a tracking number. Once you have received the tracking number, we can't make any changes to your order.
Pre-Orders
If you purchased an item labelled as "Pre-Order", it is currently not in stock, but stock will be arriving. We will process and send it to you as soon as we receive the stock! We usually make it very clear if an item is on "Pre-Order". "Pre-Order" arrival dates are an estimate and not an exact date.
Shipping Info
We ship orders as promptly as possible! If you haven't received a shipping notification within three business days, please be patient. 😊
Please allow 1-3 business days for processing time - noting that we may have additional delays during sale periods or public holidays.
For prescription orders, we don't send the shipping notification to you until after your glasses have been received from our optical supplier, which can take up to 20 business days. For more information, check out our product page FAQ on any prescription eyewear product.
Shipping Disclaimer
We do not guarantee delivery or shipment dates - all dates are estimates.
Customers will receive a confirmation email shortly after placing their order. Didn't receive an email confirmation? Please double-check any spam folders.
We cannot be held responsible or liable for lost or stolen packages that received delivery confirmation to the address provided. The delivery confirmation is provided by the shipping carrier or courier. The customer accepts full responsibility for filing any claim(s) with the carrier for damaged or lost shipments.
Our lovely customers (you) are responsible for providing GLAMOUR GLASSES with the correct shipping address. In the rare event that a package is returned or rejected, the customer will be contacted and required to pay for re-shipment postage.
GLAMOUR GLASSES does not take responsibility for any shipment delays by our carriers. Refunds or exchanges for shipping costs are unfortunately not offered in these cases.
International Shipping
We offer international shipping!🌍 Shipments outside of Australia take anywhere from 1-5 days via express and 2 to 4 weeks for standard delivery.
Please be aware: Our gorgeous international customers (yes, you!) are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance or other charges required by your country for importing consumer goods. We do not collect these fees and cannot give you an estimate of the costs (sorry!)- the charges vary around the world.
As an international shopping Superstar, please ensure there are no surprise charges when clearing (importing) your package through customs into your country.
Customs or Couriers may return an order to us for various reasons, including non-payment of tariffs, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, you'll be contacted and required to pay for re-shipment postage.
If you have any shipping questions, please email info@glamourglasses.com.au. We'd love to hear from you!